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Potawatomi Casino 1/6/19

BBB Business Profiles generally cover a three-year reporting period. We have done everything we could for Mr. Dear Mr. At this time it became clear to me that the hotel personnel was not willing to extend a courtesy to a first time hotel guest who has traveled from another state to play in the WSOP tournaments held in the events center. I feel that the casino should have stated on the coupon that it has to say INTERNET to use the offer, otherwise I would not have spent what I did trying to earn those points me and my fiance. As a matter of policy, BBB does not endorse any product, service or business. The valet originally agreed to pay the damages if we sent in two estimates which we did. Status: Resolved. I informed her that I got the coupon off of one of their websites. I have disputed for this amount through Chase credit dispute team, unfortunaually, this issue still seems can't be addressed by them. It was explained again that we have exhausted all resources currently available 8 months after his disputed situation and that our records show his signature and copy of his ID were scanned showing he received the disputed funds. She appears satisfied with our resolution and we consider this matter closed. Customer Complaints Summary. We agreed that he should contact me directly if he choses to visit us again. Hope you have a great afternoon! Customer Response. We had a nice conversation today and I have mailed out a free night stay certificate in hopes that he gives us another chance in the future. Thank you for your cooperation in responding to the above consumer's complaint. By the way, I hope the merchant can find out who is the thief in their cashier department. We felt embaressed and humiliated the way he adderressed us in front of the people in the restaurant. Status: Answered. Sort By. I am a Michigan resident, and my first visit to Potawatomi casino was in early to play in the World Series of Poker circuit events that were held at the property. They even sent an email indicating they would pay for the damages. I asked if I could be getting a written response and she said no. I called and spoke with Mr. The next morning, I got a phone call from Chase credit card, the agent told me that my credit card has been compromised, I was asked to cancel my current card and send me a new one. We used their valet service on April 19th and 20th. He expressed he was satisfied and will visit us again! Unacceptable to go back on your word. I understand that he is not satisfied that a resolution was not offered at the time on February 2nd. BBB is here to help. BBB Business Profiles are subject to change at any time. I asked her if I could get her name because I wanted to write a letter about the situation and her response was well if you need my name give me yours. I asked are they willing to risk losing a guest over this issue and they didn't seem to care, so after February 9th couldn't cancel my flight I will no longer visit this property. Thank you so much for taking the time to review this matter and resolving it for us. Guest Relations Manager. The consumer has notified our office they are satisfied.

Years in Business: Overview of BBB Ratings. Therefore, we have closed the complaint. Unfortunately Mr. I am a bit this web page, as we responded to the guest and resolved this complaint.

We investigated his claim and our Front Desk Manager contacted Potawatomi casino 25 coupon 2020. We exchanged names and she said she really is suppose to call security on me for presenting the fraudulent coupon.

Then a man who was by the cash register came over and potawatomi casino 25 coupon 2020. Hello Mr. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. One of our Cage Managers called Mr.

Just click for source complaint is resolved and closed. After I earned over points I went to the guest services desk to potawatomi casino 25 coupon 2020 my coupon and an African American gentleman assisted me and he then called a supervisor up.

I then returned to the game I was playing and informed my fiance that we could not use the coupons as they stated it was fraudulent.

I canceled a reservation with Hotels. I also had a future reservation, of which Potawatomi casino 25 coupon 2020 canceled because I refuse to do business with hotel again, and I want my money back. Need to file a complaint? Tell us potawatomi casino 25 coupon 2020 here I have been a customer of casino for potawatomi casino 25 coupon 2020 15 years and really enjoy spending my free time at casino.

Our Director apologized and invited Mr. I suggest that in the future if Mr.

They then backed off their word and refused to pay the damages. While the car was in their possession, it was part of a hit and run. Kirby back for another visit on him, which he accepted and was very appreciative! Following our usual procedure, we notified the consumer of your response and requested notification of whether or not it was satisfactorily resolved.

Hello Ms. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have never experienced such shame over something so small we ate and then went over to stand at our friends table.

As of today no one has contacted me back. File a Complaint. Cell: -. We also confirmed with our vendor that Mr. For your reference, details of the offer I reviewed appear below.

They never wrote down plates and the driver refused to provide insurance information and they never called the police.

We investigated his claim and our Valet Manager contacted Mr. Delivery Issues.

I had canceled the reservation and made a new one for the following weeks. I then returned to the desk as I was truly not happy and asked for the supervisor again. BBB Business Profiles may not be reproduced for sales or promotional purposes. One of our Cage Managers did call and speak with Mr. I did speak with Ms. Hello, I called and spoke with Mr. Also, Mr. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I contacted the hotel and informed them of this and was told that I was charged a no show fee. The particular employee that processed his transaction was found to be in balance for the involved shift. After a thorough investigation, it was found that Mr. I feel that the casino is wrong for advertising that if you earn points you can receive the free play and not honoring it. From: Joaquina Dickerson [mailto:joaquina. Once I arrived to Potawatomi hotel and casino on February 2nd a little after 10 AM with my luggage, I approached the front desk to check into my room and the representative requests my credit card and I give him my Visa logo Gift Card, he says "we're unable to accept this card and would need to consult a supervisor for authorization" and walks out of my sight, he returns moments later and states "the supervisor is unavailable right now, but you are welcome to check your luggage with the bell desk and return here to the front desk in approximately 30 minutes, the manager should be available then. Kirby today and they discussed his experience. I walked away from the conversation assured that I will be able to secure a room after I finish with the poker tournament I'm scheduled to play in. If you wish, you may update it before sending it. She stated that someone gave me the coupon. Months later I began receiving gaming offers and food coupons from the Potawatomi property, these offers also included complimentary hotel stays each week of the month. In conclusion, we have found no evidence in regards to the theft he is alluding to and he received his requested funds. Dear Ms. I told her if she felt she need to contact security she could do so as I did not do anything wrong. It is truly appreciated. During my visit I acquired a Fire Keepers Club card, played several hours of craps at this casino and played in the scheduled poker tournament. She told me she had to keep the coupon and that I would not be able to use it.